Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and TFT Group LLC, a Florida limited liability company doing business as Positivity Tools ("Positivity Tools," "Company," "we," "us," or "our"). By accessing or using positivitytools.com, weddings.positivitytools.com, or any service we offer (collectively, the "Services") — including purchasing any service or digital product — you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Services Offered

We provide the following services and digital products:

• Custom Web Redesign — A fully custom website redesign delivered within approximately 7 business days.
• Premium Shopify Themes — Digital Shopify OS 2.0 theme files available for immediate download after purchase.
• Growth Membership — An ongoing monthly subscription that includes SEO content, technical support, and AI chatbot integration.
• AI Tools — Front Desk (an AI chat assistant for your website), Search Booster (monthly AI-visibility checks, answer pages and Google Business Profile post drafts) and Growth (both together), sold as monthly or yearly subscriptions. Section 2A applies to them.

2. No Refund Policy — All Sales Are Final

ALL PURCHASES ARE NON-REFUNDABLE. BY COMPLETING A PURCHASE, YOU ACKNOWLEDGE AND AGREE THAT NO REFUNDS WILL BE ISSUED.

2.1 Custom Web Redesign Services

Our web redesign service is a custom, bespoke service. Work begins immediately upon receipt of payment. Upon purchase, our team immediately begins preparing a strategic plan for your project, including research, competitive analysis, and design preparation — regardless of whether or not you have completed the onboarding questionnaire. Because work commences at the time of payment and resources are allocated immediately, no refunds will be provided for any reason, including but not limited to:

• Change of mind
• Failure to provide onboarding information or project materials
• Dissatisfaction with the final design
• Business closure or change of direction
• Failure to respond to communications

We will work with you to ensure satisfaction through reasonable revisions as outlined in your service agreement, but the purchase itself is non-refundable.

2.2 Shopify Themes (Digital Products)

Shopify themes are digital products that are delivered electronically and immediately upon purchase. Because the complete theme files are transmitted to you at the point of sale, and we have no ability to revoke access to files already in your possession, all theme purchases are final and non-refundable. This applies to single theme purchases, starter packs, and full library bundles.

2.3 Growth Membership

Monthly membership subscriptions may be canceled at any time to prevent future billing. However, no refunds will be issued for the current billing period or any prior billing period. Cancellation takes effect at the end of the current billing cycle.

2A. AI Tools (Front Desk, Search Booster, Growth)

2A.1 Billing and cancellation

AI Tools subscriptions renew automatically each month or year until cancelled. You can change plan, update your card or cancel at any time from Billing in your account; a cancellation stops future charges and takes effect at the end of the period you have paid for, and you keep access until then. Payments for billing periods that have started are not refunded. Founding prices: the first 50 AI Tools customers keep the price they signed up at for as long as their subscription stays active.

2A.2 Limits

Front Desk includes up to 500 conversations per monthly period (yearly plans are counted month by month). Each account also has an AI spending limit. Once a limit is reached, new visitors get a short reply with your phone number and booking link instead of an AI answer until the next period. We may also limit or block traffic that looks automated or abusive.

2A.3 Your information and AI answers

The assistant answers only from the business information you provide, and it can still make mistakes. You are responsible for keeping that information accurate and for reviewing anything we prepare before you publish it, including Search Booster answer pages (which stay hidden from search engines until you approve them) and Google Business Profile drafts. AI answers are not professional, medical or legal advice.

2A.4 Chat data and health information

For conversations with your visitors, you are the controller and we process the data on your behalf as described in our Privacy Policy, which lists our sub-processors and retention periods. You agree to tell your visitors how you use their information as your local law requires. The AI Tools are not HIPAA compliant and we do not sign business associate agreements: you must not use them to collect protected health information or payment card details.

2A.5 Acceptable use

Don't use the AI Tools to mislead people, to impersonate another business, to send spam, or for anything unlawful. We may suspend an account that does.

3. Intellectual Property

3.1 What You Own

Upon full payment and delivery of a custom redesign, you own the final website files delivered to you. You may use them on any domain you control.

3.2 What We Own

We retain ownership of all proprietary tools, frameworks, code libraries, design systems, templates, and methodologies used in the creation of your project. We reserve the right to showcase your project in our portfolio unless you request otherwise in writing.

3.3 Theme License

Shopify themes are licensed for use on unlimited stores owned by the purchaser. You may not resell, redistribute, sublicense, or publicly share theme files. Each purchase grants a single-user license to the purchasing individual or entity.

4. Client Responsibilities

You agree to:

• Provide accurate and timely information requested for your project
• Respond to communications within a reasonable timeframe
• Ensure you have rights to any content, images, or materials you provide to us
• Not use our services for any unlawful, fraudulent, or harmful purpose

Failure to provide requested materials or respond to communications does not entitle you to a refund or delay the project timeline beyond 30 days from purchase.

5. Limitation of Liability

To the maximum extent permitted by law, Positivity Tools shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of our services or products.

Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

6. No Guarantees on Results

While we design websites and themes optimized for conversions, we make no guarantees regarding specific business results, revenue increases, traffic improvements, search engine rankings, or any other performance metrics. Results vary based on factors outside our control including your industry, market conditions, content quality, advertising spend, and product-market fit.

7. Dispute Resolution

Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Georgia, United States.

8. Modifications

We reserve the right to modify these terms at any time. Changes become effective upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

9. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

10. Contact

For questions about these terms, contact us at mark@positivitytools.com.